Terms of Service
These Terms of Service govern the use of vhjtwedges.com and the purchase of shoes from Hong Kong Jin Lv Industry Limited. By accessing vhjtwedges.com, creating an account, or placing an order, the customer agrees to these Terms of Service. If the customer does not agree, the customer must not use vhjtwedges.com.
Use of the Website
The customer must use vhjtwedges.com only for lawful purposes. The customer must provide accurate account and order information. The customer is responsible for account credentials and all activity under the account. Hong Kong Jin Lv Industry Limited may suspend or terminate access for fraud, unauthorized access, interference with website operations, or violation of applicable law.
Orders and Payment
All orders are subject to acceptance by Hong Kong Jin Lv Industry Limited. The customer must provide valid payment information. Prices, taxes, shipping charges, and fees are shown during checkout. Hong Kong Jin Lv Industry Limited may cancel an order if payment is not authorized or if pricing or availability errors are discovered. A cancelled order will receive a refund under these Terms of Service.
Shipping and Delivery
Hong Kong Jin Lv Industry Limited ships shoes to destinations supported by vhjtwedges.com. The customer must provide a complete and accurate shipping address. Risk of loss and title pass to the customer upon delivery by the carrier. The customer must inspect the package upon delivery. Hong Kong Jin Lv Industry Limited is not responsible for delays caused by carriers, customs authorities, incorrect addresses, or events beyond reasonable control.
Strict 14 days No-Reason Refund Policy
Hong Kong Jin Lv Industry Limited offers a strict 14 days no-reason refund policy. The customer may request a refund within 14 days of receiving the shoes for any reason or no reason. The refund request must be submitted through the customer account or by contacting [email protected]. The customer must return the shoes in the condition received, with all original packaging and included items. Hong Kong Jin Lv Industry Limited may reduce the refund if the returned shoes are damaged, altered, worn, or missing components. The customer is responsible for return shipping costs unless the return is due to an error by Hong Kong Jin Lv Industry Limited.
Refund Processing and Arrival
After Hong Kong Jin Lv Industry Limited approves a refund, refund processing and arrival to the customer's account takes at least 14 days. This period applies to internal review, payment reversal, and financial institution posting. The customer must allow at least 14 days for the refund to appear. The customer should contact [email protected] if the refund has not arrived after 14 days. Hong Kong Jin Lv Industry Limited is not responsible for delays caused by banks, card issuers, or payment providers.
PayPal Refunds
PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer agrees that PayPal refund timing is controlled by PayPal and the customer's financial institution. Hong Kong Jin Lv Industry Limited will initiate the PayPal refund after approval. The customer must allow at least 14 days for the PayPal refund to process. In regions where local laws require a longer period, the customer must allow up to 30 days.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact [email protected] within exactly 7 days of receipt and provide order details, photographs, and a description of the damage or defect. Claims submitted after exactly 7 days of receipt may be refused. Hong Kong Jin Lv Industry Limited will review valid claims and may offer a replacement, repair, or refund. The customer must follow instructions for returning damaged or defective items.
Limitation of Liability
To the fullest extent permitted by law, Hong Kong Jin Lv Industry Limited is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of vhjtwedges.com or purchase of shoes. Hong Kong Jin Lv Industry Limited total liability for any claim is limited to the amount paid by the customer for the relevant order. This limitation does not apply where prohibited by law.
Governing Law
These Terms of Service and any dispute arising from them are governed by Hong Kong law. The courts of Hong Kong have exclusive jurisdiction over any dispute, unless applicable law requires otherwise. The customer agrees to resolve disputes in accordance with Hong Kong law.
Changes to These Terms
Hong Kong Jin Lv Industry Limited may update these Terms of Service by posting a revised version on vhjtwedges.com. Continued use of vhjtwedges.com after changes are posted constitutes acceptance of the revised Terms of Service. The customer should review these Terms of Service regularly.
Contact Information
Questions about these Terms of Service must be sent to [email protected]. The customer may also contact Hong Kong Jin Lv Industry Limited at +852 4093 5081 or ROOM A1, 11/F WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM, KOWLOON, HONG KONG. The website is vhjtwedges.com.