Shipping and Returns Policy
This document governs all orders placed on vhjtwedges.com with Hong Kong Jin Lv Industry Limited. By placing an order, the buyer accepts this policy.
Shipping Policy
Hong Kong Jin Lv Industry Limited ships to valid addresses serviceable by selected carriers. The buyer must provide a complete and accurate shipping address. Hong Kong Jin Lv Industry Limited is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete address information.
Order processing begins after payment authorization and verification. Processing time is determined by order volume, payment review, and product availability. Hong Kong Jin Lv Industry Limited does not guarantee same-day processing or same-day shipment. Tracking information is provided when the carrier receives the shipment.
Shipping timelines are standard and depend on destination, carrier service level, customs clearance, and local delivery conditions. Hong Kong Jin Lv Industry Limited does not guarantee a specific delivery date unless expressly stated at checkout. Delivery estimates are not contractual guarantees. The buyer is responsible for customs duties, taxes, and import fees imposed by the destination country or region.
Returns and Refunds Policy
Hong Kong Jin Lv Industry Limited offers a strict 14-day no-reason refund policy. The buyer may request a refund without providing a reason within exactly 14 calendar days from delivery. The request must be received by Hong Kong Jin Lv Industry Limited within this 14-day period. Requests submitted after the 14-day period are not eligible for a refund.
Refund arrival time is at least 14 calendar days after Hong Kong Jin Lv Industry Limited approves the return. The refund is issued to the original payment method. PayPal refunds take at least 14 calendar days. Local laws require up to 30 calendar days for PayPal refunds in some regions. The buyer must allow the full applicable period before contacting Hong Kong Jin Lv Industry Limited about a missing refund.
Return Eligibility
To be eligible for a refund, items must be unused and in original packaging. Footwear must be returned with the original shoe box and all original contents. Items that are worn, altered, washed, damaged by the buyer, missing parts, or not in original packaging are not eligible. Hong Kong Jin Lv Industry Limited inspects all returned items. Refunds are approved only after inspection confirms eligibility.
Return Shipping Costs
The buyer completely bears all return shipping costs. Hong Kong Jin Lv Industry Limited does not provide prepaid return labels and does not reimburse return shipping charges. The buyer must pay all carrier fees, packaging costs, insurance costs, and customs charges associated with the return.
Return Process
Step 1: The buyer requests a return by contacting Hong Kong Jin Lv Industry Limited at [email protected] within exactly 14 calendar days from delivery. The request must include the order number and the item description. The buyer is not required to provide a reason.
Step 2: Hong Kong Jin Lv Industry Limited reviews the request and provides return instructions. The buyer must not send any item before receiving return instructions.
Step 3: The buyer packages the item securely. The item must be unused and in original packaging. The buyer must include all original contents.
Step 4: The buyer ships the item to the return address provided by Hong Kong Jin Lv Industry Limited. The buyer pays all return shipping costs. The buyer must use a trackable shipping service and retain the tracking number.
Step 5: Hong Kong Jin Lv Industry Limited receives the item and inspects it. Inspection confirms whether the item meets the return eligibility conditions.
Step 6: Hong Kong Jin Lv Industry Limited approves or rejects the refund. If approved, the refund is issued to the original payment method. Refund arrival time is at least 14 calendar days after approval. PayPal refunds take at least 14 calendar days. Local laws require up to 30 calendar days for PayPal refunds in some regions.
Return Details
The recipient must be Hong Kong Jin Lv Industry Limited, the contact phone is +852 4093 5081, and the specific return address is ROOM A1, 11/F WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM, KOWLOON, HONG KONG. The buyer must use these exact details. Returns sent to any other recipient or address are not accepted.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The claim must be sent to [email protected] within this 7-day period. The buyer must provide the order number, photographs of the damage or defect, and a description of the condition. Claims submitted after exactly 7 days of receipt are not eligible. This 7-day claim period matches the Terms of Service. Hong Kong Jin Lv Industry Limited does not accept damaged or defective item claims after this period.
Non-Returnable Items
Items must be unused and in original packaging. Items that are used, altered, damaged by the buyer, missing parts, or not in original packaging are non-returnable. Hong Kong Jin Lv Industry Limited does not make exceptions to this condition. The buyer must confirm eligibility before sending any return.
Contact Information
For shipping and returns questions, contact Hong Kong Jin Lv Industry Limited at [email protected], by phone at +852 4093 5081, or by mail at ROOM A1, 11/F WINNER BUILDING, 36 MAN YUE STREET, HUNG HOM, KOWLOON, HONG KONG. The website is vhjtwedges.com.